Change of Mind
Stock, non-custom items may be returned within 14 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
Faulty or Damaged Items
If a product arrives damaged or faulty, contact us within 7 days with photos. We will arrange a replacement, repair, or refund at our cost.
Custom Products
Custom products such as branded chips, cards, and tables cannot be returned unless they are defective or differ materially from the approved proof.
Process
To request a return, email chipnexa@gmail.com with your order number, item description, and reason. Refunds are processed within 10 business days of approved return.
Need Help With a Return?
Our support team will guide you through the returns process and arrange collection if required.
Contact Chipnexa